When used in this Privacy Policy

‘Personal information’ is defined as any information relating to an identified or identifiable individual. It does not include data where the identity has been removed (anonymous data).

When we collect and use such information we are subject to applicable data protection laws. We are responsible as ‘controller’ of that personal information for the purposes of those laws.

If you are asked to provide personal information when using this website, it will only be used in the ways described in this Privacy Policy.

This website Privacy Policy was last updated on 18 August 2022. This policy may be updated from time to time. The latest version is published on this page.

Please note that by continuing to access this website you agree to be bound by this Privacy Policy and our Terms of Use.

Personal information we collect about you

We may gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We may also collect information to better understand how visitors use this website and to present timely, relevant information to them.

We may collect the following personal information about you:

• Name and organisation
• Contact information including email address and telephone number
• Information about your age
• Website usage data
• Other information relevant to client enquiries
• Other information pertaining to special offers and services
• Any other data that you may submit to us

Collecting this personal information helps us understand what you are looking for from the company and enabling us to deliver improved products and services.

Specifically, we may use data:

• For our own internal records
• To improve the products and services we provide
• To contact you in response to a specific enquiry
• To customise the website for you
• To send you promotional emails about products, services, offers and other things we think might be relevant to you
• To contact you via email, telephone or mail for market research reasons

How and why we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:

• To comply with our legal and regulatory obligations;
• For our legitimate interests or those of a third party; or
• Where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

Who we share your personal information with

We may share your personal information with:

• Companies within the Realistic group,
• Third parties we use to help deliver our products and/or services to you,
• Other third parties we use to help us run our business (e.g. marketing agencies or website hosts);

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

• Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy

International Transfers

To deliver services to you, it is sometimes necessary for us to share your personal information outside UK and the European Economic Area (EEA), e.g.:

With your and our service providers located outside UK and EEA;

If you are based outside the UK and EEA;

• Where there is an international dimension to the services we are providing to you.

These transfers are subject to special rules under European and UK data protection law.

Where we need to do this, we will ensure that the recipient applies data protection standards that will ensure the security of your data.

If you would like further information please contact us (see ‘How to contact us’ below).

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

You have the following rights in relation to your personal information:

• Access – The right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Rectification– The right to require us to correct any mistakes in your personal information.
• Erasure – The right to require us to delete or remove personal data where there is no good reason for us continuing to process it – in certain situations.
• Restriction of processing – The right to require us to restrict processing of your personal information—in certain circumstances (e.g. if you contest the accuracy of the data).
• Data Portability – The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party – in certain situations.
• Objection – The right to object:
• at any time to your personal information being processed for direct marketing (including profiling);
• in certain other situations to our continued processing of your personal information (e.g. processing carried out for the purpose of our legitimate interests).
• Withdraw Consent – The right to withdraw consent where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out prior to you withdrawing your consent.

How to Contact Us

If you have any questions about this privacy policy, or if you would like to exercise any of you rights please contact us via email a: dpo@realisticgames.co.uk

Cookies Policy

We use cookies and similar technologies to help us understand how people use our Website and/or Services so that we can keep improving them.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies do not typically contain any information classified as Personal Data, but Personal Data that we store about you may be linked to the information stored in and obtained from cookies.

We use the following cookies for the following purposes:

Cookie: Cookie Control Description: Cookie Control cookies. This cookie is set to remember the user’s preferences about cookies. Expiry: 3 months Classification: Necessary

Cookie: _ga, _gat, _gid Description: We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP addresses anonymously on its servers in the US. Neither CIVIC nor Google associate your IP address with any personally identifiable information.These cookies enable Google to determine whether you are a returning visitor to the site, and to track the pages that you visit during your session. They are set only after you have given us consent to use cookies. Expiry: _ga: 2 years | _gat: Session | _gid: 24 hours Classification: Analytics

Further information may be found here:

(https://support.google.com/analytics/answer/6004245), including a link to Google’s privacy policy (https://policies.google.com/privacy?hl=en ).

Browsers usually allow you to refuse to accept cookies and to delete cookies. The possibility to do so depends on the browser, and its version. However, obtaining up-to-date information regarding blocking and deleting cookies can be done through the following links:

• https://support.google.com/chrome/answer/95647?hl=en (Chrome);
• https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
• https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
• https://support.apple.com/kb/PH21411 (Safari).
  
  

Please note that blocking all cookies will have a negative impact upon the usability of many websites and if you block cookies, you will not be able to use all the features on our Website and/or Services.

We have done and will continue doing our best to provide you with clear and comprehensive information about our use of cookies. If you choose to use the Website and/or our Services without blocking or disabling cookies or opting out of these technologies (as described above), you will indicate your consent to our use of these cookies and to our use (in accordance with this Policy) of any Personal Data that we collect using these technologies.

If you do not consent to the use of these technologies, please be sure to block or disable them using your browser settings, the opt-out links above, or the settings on your mobile device.

How to control cookies

By clicking the Cookie Control icon found in the bottom-right corner of any page on this website, you can easily control what cookies are used.